Dynamics of Students’ Opinions in the Context of the Transition to Online Learning Based on Social Network Data
https://doi.org/10.31992/0869-3617-2022-31-6-77-91
Abstract
The article presents the results of the analysis of users’ sentiment in social networks, performed using big data tools. The research was aimed at developing the methodology, which enables to analyze the content of social networks, assess students’ attitude to the transition to online learning in conditions of COVID-19 pandemic, identify dynamics and main trends in student satisfaction with the quality of educational process. We explored about 2 million posts and comments posted in university social networks (more than 1000 university public pages) for the period from Sept 2020 to July 2021. Special attention was paid to the problems of communication between students and teachers, strategies to solve them, an emotional reaction. PolyAnalyst software was applied for data precleaning. It has been found that the main problem affecting the quality of education is a change in the mechanisms of interaction between students and teachers. Based on student publications in social networks, we have identified the strategies for adapting students to online learning. We came to a conclusion that teachers’ support of students is crucial in preventing and solving social and academic problems in conditions of online learning. One of the ways to improve interaction between students and teachers, raise students’ involvement is using discussion forums, chats in messengers for academic purposes, and providing teachers’ methodical support.
About the Authors
A. V. Bogdanova
Togliatti State University
Russian Federation
Russian Federation
Anna V. Bogdanova – Head of Online Education Technologies Department
14, Belorusskaya str., Togliatti, 445020
Yu. K. Aleksandrova
Tomsk State University
Russian Federation
Russian Federation
Yulia K. Aleksandrova – Junior researcher, Center for Applied Big Data Analysis
36, Lenin ave., Tomsk, 634050
V. V. Orlova
Tomsk State University of Control Systems and Radioelectronics
Russian Federation
Russian Federation
Vera V. Orlova – Dr. Sci. (Sociology), Prof., Department of Philosophy and Sociology
40, Lenin Ave., Tomsk, 634050
E. Yu. Petrov
Tomsk State University
Russian Federation
Russian Federation
Evgeny Y. Petrov – Doctoral student, Technician, Center for Applied Big Data Analysis
36, Lenin ave., Tomsk, 634050
V. F. Glazova
Togliatti State University
Russian Federation
Russian Federation
Vera F. Glazova – Senior Lecturer, Department of Applied Mathematics and Informatics,
14, Belorusskaya str., Togliatti, 445020
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