FUNDAMENTAL EFQM CONCEPTS AS THE BASIS OF THE UNIVERSITY QUALITY MANAGEMENT SYSTEM
Abstract
The paper presents an original vision of the implementation process of the fundamental concepts of the European Foundation of Quality Management in terms of Russian universities. Identifying priority areas at different stages of its development, the University focuses on the fundamental concepts of the EFQM Excellence, which formed the basis of the philosophy of quality and inspired University to search for new areas of acquired knowledge and experience application.
Keywords
система менеджмента качества,
менеджмент процессов,
потребители,
конкурентные преимущества,
фундаментальные концепции EFQM,
EFQM fundamental concepts,
quality management system,
process management,
customers,
competitive advantages,
fundamental concepts of the European Foundation of Quality Management
About the Authors
Elena V. Khokhlova
Stavropol State Agrarian University
Russian Federation
Russian Federation
Olga N. Fedisko
Stavropol State Agrarian University
Russian Federation
Russian Federation
Galina V. Dub
Stavropol State Agrarian University
Russian Federation
Russian Federation
References
1. Ivashova V.A., Migacheva М.V. (2010) Institutsional’nyi mekhanizm professional’noi sotsializatsii molodykh spetsialistov agrarnogo sektora ekonomiki [Institutional Mechanism of Professional Socialization of Young Specialists of the Agrarian Sector of the Economy]. Stavropol: AGRUS Publ., 200 p. (In Russ.)
2. Tarasova S.I., Galeev E.V. (2010) [Complex System of the Personnel Evaluation]. Vysshee obrazovaniye v Rossii [Higher Education in Russia]. No. 10, p. 68-72. (In Russ., abstract in Eng.)
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